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Portofino Resort Information

What is Portofino Island Resort?

Portofino Island Resort and Spa is the ultimate Gulf Coast getaway and Pensacola’s premier family-friendly resort destination. Situated on 28 acres, Portofino’s grounds are meticulously maintained with architectural landscaping throughout. The ample palm trees and tropical foliage reflect the true Mediterranean style. 

The resort features five 21-story towers with luxurious two- and three-bedroom accommodations that feature water views from every room except the bathroom. With the Gulf of Mexico and the Santa Rosa Sound as the backdrop for your island getaway, we know you'll find the perfect condo for you and your family. 

Where is Portofino Island Resort located?

Portofino is situated on 28 beautiful acres in Pensacola Beach between the emerald waters of the Gulf of Mexico and the gentle shores of Santa Rosa Sound. It is also adjacent to the pristine Gulf Islands National Seashore. The land itself is called Santa Rosa Island; it is the world’s largest barrier island.

What makes Portofino special?

Portofino’s beautiful waterfront location, stunning accommodations, world-class resort amenities and customized service standards – make it a natural indulgence. No other resort is located on the Gulf of Mexico, the Santa Rosa Sound and the Gulf Islands National Seashore. The vast complimentary and discounted amenities make Portofino Island a great vacation value.

How can I receive Premier Benefits?

Guests who book their stay direct through Premier Island Management Group (PIMG) are extended special amenities and discounts not offered to other guests. Benefits include 10% off beach chair set-ups, 10% off dolphin cruises, 10% off adventure rentals and many other outstanding perks. 

Learn More About the Perks of Booking With Premier Island Management

What should I bring with me to the resort?

Our condos all have fully equipped kitchens. Some units also feature a private grill on each balcony. Besides bringing food to cook, beach towels and sunscreen are always a plus, and don’t forget your camera to capture your amazing experiences. Conveniently, small household items are available for purchase in the Resort Market. While daily housekeeping service is not provided, all Premier units are stocked once with the following amenities.

Per Condo 
(1) Sponge  •  (1) Palmolive Dish Soap  •  (1) Surf Laundry Powder  •  (1) Dishwasher Detergent  •  (1) Regular Coffee & Decaf Coffee  •  (1) Condiments Kit  •  (1) Kitchen Towel  •  Paper towels (1 roll)  • Facial Tissues (1 pack) 
Per Bathroom 
Toilet Paper - 2 Rolls  •  (1) Shampoo  •  (1) Body Wash  •  (1) Conditioner  • (1) Lotion  •  (1) Facial Bar Soap  •  (1) Body Bar Soap  

Are there any restrictions on the types of vehicles allowed to operate or park on the resort?

Golf carts, motorcycles, R.V.s, boats, and trailers are not permitted within the resort.

Is Portofino an independently owned and operated property, or it is part of a family of resorts?

Portofino Island Resort is an independent condominium resort. There are 765 condominium accommodations on the resort that are privately owned. Of those, many have been placed in the Premier Island Management Group vacation rental program. Those accommodations are rented to vacation travelers on a daily, weekly or monthly basis.

Are there any Resort Policies that I should be aware of prior to arrival?

Yes. Guest should familiarize themselves with the following information. It is also available in the reservation confirmation email.

CASHLESS RESORT: Cash payments are not accepted on property for any items. Guests must provide a credit card at check-in. Resort charges can be paid directly with a credit/debit card or can be billed to your room number and require a verified guest signature. Room charges are settled prior to departure. 

GUEST POLICY: Guests must be 25 years of age or older to reserve and occupy the condo. Photo ID and a valid credit card in the reservation holders name will be required at the time of check-in.
CHECK-IN & CHECK-OUT: Check-in begins at 4:00 p.m. At that time you will be given property access codes, keys, directions, and complete the check in process. Delays may occur during peak periods as we carefully prepare your accommodations for your arrival. Please plan accordingly. Check-out time is prior to 10:00 a.m.
NO SHOW POLICY: Reservations that do not arrive as scheduled will result in forfeiture of all payments made to date. 
RECYCLING: Portofino is committed to protecting the natural environment in and around our resort. We invite you to recycle during your stay. Recycle bins are conveniently located in the trash room of every Tower floor and larger containers are available on the bottom parking level of each Tower. 
RESTRICTED VEHICLES: Golf carts, motorcycles, R.V.s, boats, and trailers are not permitted within the resort. Guests are financially responsible for any and all damage caused by their vehicle while at Portofino. 

What sports and activities are available at Portofino?

Portofino offers a number of recreation activities including sailing, kayaking, paddleboarding, boogie boarding, surfing, cruises, tennis, golf (off-site), fitness classes, running club, personal training, hiking, biking, excursions, and more.

View Resort Guide

Are pets allowed?

Vacation guests are not allowed to have guests. Only resort residents/owners are allowed to have pets on the property.  However, there are many available local animal boarding’s to use for your convenience.

What dining options are there at Portofino Island Resort?

  • Coastal – inspired dining featuring the finest selections of seafood and land fare
  • al Fresco – open-air dining venue with an informal ambiance and a menu of fresh selections
  • Pizza Portofino – fresh, stone-baked gourmet pizzas and flatbreads
  • Smoothie Bar – juice-based smoothie shakes and healthy snacks
  • Starbucks Coffee – freshly brewed, handcrafted beverages inside the Lifestyle Center
  • The Market – pick up gourmet ingredients or prepared meals to go

View Menus

What are the hours of operations at Portofino Island Resort?

View our complete listing of business hours.

Hours of Operation

How does one get around at Portofino Island Resort?

Enjoy resort-wide tram service. Board the Portofino I catamaran and cruise to the Boardwalk to enjoy local dining, shopping and entertainment. Rent a bicycle and pedal across the resort and local area. Scoot Coupes are perfect for exploring the island and are available for rent at the Adventure Depot. Hike or stroll the resort and area beaches. 

Does Portofino Island Resort host groups?

Yes. We host groups for meetings, incentive groups, family reunions, church retreats and board meetings. Click to learn more.

What are the resort’s address and telephone number?

Address: 10 Portofino Drive, Pensacola Beach, FL 32561 • Toll-Free: 877.484.3405 • Local: 850.916.5000.

*Some services available seasonally, certain third-party restrictions may apply